Refund policy
Returning Coffee:
Returned coffee is not accepted as it is a perishable item unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select, and other overnight or expresses shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.
Damaged Product:
Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.
Non-Delivery for USA Address Destinations
If the item was never delivered to a USA address we will verify the status through the shipment tracking number. If the tracking number shows delivery we will not refund the order total or offer a replacement. For further information on this policy please review our Terms & Conditions.
Shipping & Returns
We have a daily pick-up from USPS at 2 pm Central Time and a UPS pick-up (Monday through Friday only) at 3 pm Central Time. In-stock orders are generally shipped within 1 to 3 business days.
Hawaii, Alaska, and Outside U.S.A. Shipments:
Shipments outside the continental 48 U.S. States are shipped by U.S. Postal Service Priority Mail (HI & AK) or U.S. Postal Service Global Priority Mail (Canada and other countries outside of the United States) unless you select a different option during checkout. International shipments are not guaranteed and not refundable, regardless of package tracking information status, since many international deliveries are not scanned or held by customs. It is the purchaser's responsibility to ensure the package can be delivered to their destination before placing the order.
Non-Coffee Products
Below are some examples of common exceptions:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original product packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
-
If tracking shows that the package was successfully delivered, we will need proof of damage from the customer. Specifically, we will need to receive the images that clearly display the reported damage (including at least 1 image where we can clearly see the UPC on the product) as well as the images of the container that it arrived in with all its contents.
If our team receives clear proof that the delivered item(s) were damaged - we will be able to issue a full refund on the product.
Damage claims on orders for non-perishable products must be reported within thirty (30) days to be considered for a refund.
No Longer Needed/Wanted
In case the customer simply wants to return the item (e.g. if they are not happy with it), we can offer our customers a refund on the product -a 25% restocking fee.
To be eligible for a return, your item must be unused and in the original packaging and must not be out of date at the time the return is received.
Please keep in mind that the shipping fee is non-refundable and is not eligible for a pre-paid shipping label.
Item Not Received
If tracking shows the package was delivered but the recipient disputes it, we will open an investigation with the carrier.
Under these circumstances, refunds are not guaranteed and you are obligated as a member to cooperate in the handling of such a claim. Failure to cooperate may result in a denial of the refund.
Return to Sender (RTS)
Generally, packages that are returned back to the sender are subject to a refund less 25% restocking fee and shipping charges. This applies but is not limited, to instances where the address was incorrectly inputted when the order was placed, where the recipient refused the delivery, refused to pick up the package, and where the address is deemed invalid by the carrier.
In cases where you believe the carrier mistakenly failed to deliver the package, we will file a claim with the carrier. Your cooperation is expected on this claim. Failure to cooperate may lead to denial of the claim and ineligibility for a refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sheilamgiddings@gmail.com.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping
To return your product, you should mail your product to : 1992 Lewis Turner Blvd. Suite 1067 PMB 2169, Fort Walton Beach FL 32547.
To initiate a return or exchange, please complete the following steps:
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.